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Getting Started

Q: What is Broditor and how does it work?

Broditor is an enterprise browser activity monitoring platform. A lightweight native agent is installed on your organization's Windows devices. Once enrolled and approved, the agent silently monitors browser activity and sends it to your Broditor dashboard in real time. You get complete visibility into domains visited, time spent, policy violations, and device health, all scoped to your organization.

Q: How do I create my organization account?

Go to broditor.vercel.app and click Get Started Free. Enter your company name and admin email to create your workspace. Your organization is created instantly and an enrollment key is automatically generated for you.

Q: Where do I find my enrollment key?

Log into your Broditor dashboard and go to Settings -> Extension Setup. Your enrollment key is displayed there. It is hidden by default. Click Show to reveal it, or click Copy to copy it directly without revealing it.

Q: How do I deploy Broditor to my devices?

Download the Broditor Windows agent installer from your dashboard. IT admins can push it silently via MDM or GPO using the command line enrollment key flag, or employees can run the installer themselves and enter the enrollment key when prompted.

Q: How long does deployment take?

The agent installs in under a minute. Once installed and the enrollment key is entered, the device appears in your Device Management page as a pending request immediately. After admin approval, monitoring begins within seconds.

Device Enrollment & Approval

Q: A device is showing as Pending. What do I do?

Go to Device Management -> Device Requests. You will see the device listed with its hostname, machine ID, and OS. Click Approve to activate monitoring on that device, or Reject to deny the enrollment request.

Q: How do I approve multiple devices at once?

Currently devices must be approved individually from the Device Requests tab. This is by design because each device approval is a deliberate security action. Bulk approval is on our roadmap.

Q: What happens when I reject a device?

The device status is set to rejected. The agent on that device will receive a rejection response on its next status check and will stop attempting to enroll. The device will not appear in your active fleet.

Q: Can a rejected device be re-enrolled?

Yes. The employee or IT admin can re-run the enrollment process on the device. It will appear again as a new pending request in your Device Requests tab for your review.

Q: Why is my device stuck in pending for a long time?

Pending devices require manual admin approval and do not auto-approve. Log into your Broditor dashboard and go to Device Management -> Device Requests to approve it. If the device does not appear there, check that the enrollment key entered on the agent matches your organization's key exactly.

Q: How many devices can I enroll?

Device limits depend on your subscription plan. Check your current limit under Settings -> Billing. If you need to enroll more devices than your plan allows, you can upgrade from the same page.

Agent Installation

Q: What are the system requirements for the Broditor agent?

The Broditor agent supports Windows 10 and Windows 11 64-bit. Minimum requirements are 2GB RAM, 100MB free disk space, and an active internet connection for event sync.

Q: How do I install the agent silently for IT or MDM deployment?

The installer supports silent installation via command line. Use: broditor-agent-setup.exe --silent --enrollment-key YOUR_KEY_HERE. This is suitable for GPO, SCCM, Intune, or any MDM deployment tool.

Q: The agent is installed but not sending data. What do I do?

Check that the device is approved in Device Management, because pending devices do not send data. Confirm the device is connected to the internet, the enrollment key is correct, and the device has not been revoked under Device Management -> All Devices. If the issue continues, contact support with your device hostname and organization ID.

Q: Does the agent need to be updated manually?

No. The Broditor agent checks for updates automatically and updates silently in the background. Admins can see the agent version for each device in Device Management -> All Devices.

Q: Does the agent slow down the device?

No. The Broditor agent is designed to be extremely lightweight. It runs as a background process and uses minimal CPU and memory. Most users are unaware it is running.

Q: Can the agent be uninstalled by the employee?

The agent can be uninstalled like any standard Windows application. If an employee uninstalls it, the device appears as offline in your dashboard and stops sending heartbeats. You will be alerted to the change in device status.

Monitoring & Activity

Q: What does Broditor monitor?

Broditor monitors browser activity at the OS level, including domains visited, page titles, active tab sessions, time spent per domain, and download activity. It also monitors device health signals including online or offline status, agent version, and last seen timestamp.

Q: Does Broditor monitor all browsers or just Chrome?

The Broditor native Windows agent monitors at the OS level and captures activity across all major browsers including Chrome, Edge, Firefox, and Brave.

Q: Does Broditor monitor incognito or private browsing sessions?

Yes. Because Broditor operates through a native Windows agent at the OS level, not as a browser extension, it captures activity regardless of whether the session is incognito or private.

Q: What happens if a device goes offline?

The agent stores events locally in an encrypted offline queue on the device. When the internet connection is restored, the agent automatically syncs all queued events to your dashboard. No activity data is lost due to network interruptions.

Q: How real-time is the monitoring data?

Events appear in your dashboard within seconds of occurring on the device under normal network conditions. The dashboard refreshes automatically, with no manual reload required.

Q: Can employees see that they are being monitored?

Broditor is designed for transparent workplace monitoring. Employees are informed during the agent enrollment process that monitoring is active on their device. We strongly recommend all organizations inform employees of their monitoring policy in writing before deploying Broditor.

Device Revocation & Security

Q: How do I revoke a device?

Go to Device Management -> All Devices. Find the device you want to revoke and click Revoke. The device status updates immediately. The agent on that device stops monitoring on its next check-in, usually within minutes, with no physical access required.

Q: What happens to data from a revoked device?

All historical activity data from the device remains in your dashboard and audit logs. Revocation only stops future data collection. It does not delete past records.

Q: Can a revoked device be re-enrolled?

Yes. A revoked device can be re-enrolled by running the enrollment process again. It will appear as a new pending request requiring admin approval before monitoring resumes.

Q: What happens if our enrollment key is leaked?

Even with a leaked enrollment key, no device can monitor without explicit admin approval. Every enrollment request goes through the Device Requests approval workflow. Rotate your enrollment key immediately from Settings -> Extension Setup if you suspect it has been compromised.

Q: Is our activity data isolated from other organizations?

Yes. Every piece of data in Broditor, including every event, device record, and alert, is strictly scoped to your organization. There is no mechanism by which another organization can access your data.

Compliance & Audit Logs

Q: How do I export activity logs for a compliance audit?

Go to Activity -> Export. Select the date range, devices, and event types you need. Logs export in CSV format suitable for submission to auditors.

Q: How long are activity logs retained?

Log retention depends on your subscription plan. Starter plans retain 30 days of logs. Pro and Enterprise plans offer extended retention up to 12 months. Contact support for custom retention requirements.

Q: Does Broditor support HIPAA compliance requirements?

Broditor's activity logging, access controls, and audit trail features directly support HIPAA technical safeguard requirements around monitoring access to electronic protected health information. Consult your compliance officer to confirm Broditor fits your specific HIPAA implementation.

Q: Can I use Broditor as evidence for a SOC 2 audit?

Yes. Broditor's immutable, timestamped, device-tagged activity logs are suitable as evidence for SOC 2 Type II audits, specifically for logical access monitoring and anomaly detection controls.

Q: Is data encrypted in transit and at rest?

Yes. All communication between agents and the Broditor backend is encrypted using TLS. Data at rest is encrypted at the database level. Agent credentials stored on devices are encrypted using the OS-level credential manager.

Account & Billing

Q: How do I add another admin to my organization?

Go to Settings -> Team Members and invite additional admins by email. Invited admins receive a setup link and have full access to the dashboard, device management, and activity logs.

Q: How do I upgrade my plan?

Go to Settings -> Billing. Your current plan and device limit are shown there. Click Upgrade Plan to see available options.

Q: How do I delete my organization and data?

Go to Settings -> Organization -> Danger Zone and click Delete Organization. This permanently deletes all devices, activity logs, and account data. This action cannot be undone. Export any logs you need before proceeding.

Q: I forgot my password. How do I reset it?

Click Forgot Password on the login page and enter your admin email. You will receive a password reset link within a few minutes.

Still need help?

Our support team typically responds within 1 business day.

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Enterprise browser activity monitoring, instant alerts, and audit-ready evidence for organizations that need visibility across every managed device.